Use Digital Technologies To Communicate Remotely - Microsoft Outlook 2016

B&W printed

This publication has been mapped to the BSBITU213 - Use Digital Technologies To Communicate Remotely competency. It applies to individuals employed in a range of environments who wish to send, receive and manage email communication.

At the completion of this course you should be able to:

  • understand some of the more basic email concepts
  • understand how to use digital communication methods
  • understand how to appropriately send and receive information in the workplace
  • start Microsoft Outlook and navigate its key features
  • create and send email messages
  • receive emails in your Inbox and then work with them
  • competently work with file and item attachments within email messages
  • work with message flags and reminders
  • work effectively with junk email
  • organise and work with mail folders and use quick steps
  • create and use rules to manage your email messages
  • create and work with contacts
  • monitor and manage your contacts within Outlook

  View outline

View a detailed outline of the course material. You may need to install Adobe Acrobat Reader to open this file.

View Outline

  Download student files

Download working files to go with this course. Read the installation instructions for opening these files.

Download Files Zip